Customer Success Associate (AI)

TL;DR

Customer Success Associate (AI): Own end-to-end program execution for enterprise customers on skills intelligence platform with an accent on AI-enabled workflows, scalable delivery systems, and cross-functional coordination. Focus on driving onboarding, adoption milestones, building automations, and ensuring consistent high-quality deployments at scale.

Location: Remote (US)

Company

Silicon Valley skills intelligence platform powered by proprietary AI agents, trusted by Fortune 500 organizations like Accenture and Siemens to understand, mobilize, and develop talent in the AI era.

What you will do

• Own end-to-end program execution, ensuring deployments launch on time, meet success criteria, and deliver value.
• Drive customer adoption and engagement through key milestones without friction.
• Lead cross-functional coordination with Sales, Marketing, Tech, and Support to meet commitments.
• Build and scale AI-enabled workflows, templates, and automations to reduce manual effort.
• Increase delivery leverage to support more customers with higher consistency.

Requirements

• Experience owning execution in customer-facing roles like onboarding, implementation, or program delivery with proven high-quality outcomes.
• Managed complex multi-stakeholder workstreams and delivered reliably against deadlines.
• Actively use AI tools (e.g., ChatGPT, Claude) to redesign workflows and automate tasks.
• Clear, concise communication with strong attention to detail and follow-through.
• High ownership: close loops, anticipate issues, create structure in ambiguity.
• AI fluency as cultural expectation: use AI daily, build leverage through automations and systems.

Culture & Benefits

• AI-first operation: every team uses AI assistants, copilots, and automations as core stack.
• Build scalable systems over one-off tasks; experiment with new tools to push boundaries.
• Fast-moving, cross-functional environment with clear ownership and execution focus.
• Inclusive workplace with equal opportunities based on qualifications, merit, and mindset.