Knowledge Strategist - Customer Success

TL;DR

Knowledge Strategist - Customer Success: Structuring knowledge base as the backbone of Digital Customer Success organization with an accent on preparing it for Agentic AI ingestion. Focus on creating clean, structured, machine-readable data to support future automation and business advocacy.

Location: Philippines (remote)

Company

hirify.global creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people in education and careers.

What you will do

• Serve as primary advocate for the Digital CS organization across the business.
• Create order out of chaos by building a structured knowledge base.
• Prepare knowledge for AI by ensuring data is clean, structured, and machine-readable.
• Act as architect, ambassador, and futurist for the organization's AI strategy.

Requirements

• Must be located in the Philippines for remote work.
• Education, experience, and skills suitable for knowledge strategy in customer success (details to be provided in full description).

Culture & Benefits

• Competitive benefits varying by location.
• Diverse and inclusive environment with great people focus.
• Equal opportunity employer complying with local laws.
• Background check and identity verification required.