School Membership Specialist

TL;DR

School Membership Specialist (EdTech): Supporting schools and educators by responding to inquiries, solving problems, and ensuring exceptional customer experience with IXL and Education.com products with an accent on explaining features, generating quotes, and handling payments. Focus on maintaining Salesforce records, partnering with internal teams to drive sales and renewals, and improving workflows.

Location: Hybrid in Raleigh-Durham, NC area office (Monday-Friday in office with one day work from home per week)

Company

hirify.global is the country's largest EdTech company reaching millions of learners through products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.

What you will do

• Explain key product features and benefits to customers via email and phone
• Generate quotes for new, renewal, and upgrade customers
• Maintain detailed records of business activities and communications in Salesforce
• Develop deep product knowledge and partner with teams to drive sales and renewals
• Handle purchase orders, payments, and deliver outstanding customer service
• Share ideas to streamline workflows and take on additional projects

Requirements

• BA/BS Degree
• 3+ years of customer service experience
• Exceptional phone skills and strong written/oral communication
• Comfortable with technology; experience with G Suite, Excel, and Salesforce
• Detail-oriented, organized, energetic self-starter in fast-paced environment

Nice to have

• Experience in K-12 education

Culture & Benefits

• Collaborative culture fostering open exchange of ideas, kindness, and respect
• Passion-driven work environment with focus on impactful products for learners and educators
• Unique team values emphasizing tenacity, authenticity, and diversity