Bilingual Support Specialist (Fintech)

TL;DR

Bilingual Support Specialist (Fintech): Managing first-level incoming requests from merchants and vendors needing technical assistance with payment applications and reconciliation with an accent on overall merchant experience. Focus on resolving complex product inquiries, analyzing root causes of issues, and providing high-quality technical support in both English and Spanish.

Location: Remote (US). Must have the legal right to work in the United States; no sponsorship provided.

Salary: $41,000 - $52,000 USD

Company

hirify.global is a fintech platform that democratizes payment technology, powering success for SMBs, entrepreneurs, and fintech startups.

What you will do

• Manage first-level technical and customer requests from Merchants and Integrated Software Vendors via email and inbound phone calls.
• Resolve complex product and service inquiries, troubleshooting and determining the root causes of issues.
• Communicate operational concerns to clients with clear timelines for resolution.
• Document all service inquiries and identify trends across the department for tracking purposes.
• Conduct basic product training for new peers and grow as a lead for complex client inquiries.

Requirements

• Bilingual proficiency in English and Spanish is required.
• Must be eligible to work in the US without sponsorship.
• 4+ years of customer service-related experience.
• 2+ years of call center service-related experience.
• Ability to articulate technical information to non-technical clients.
• High School Diploma or equivalent (college experience preferred).

Culture & Benefits

• Remote-first company culture.
• Annual bonus scheme based on company and individual performance.
• Flexible PTO and 13 paid holidays.
• Comprehensive Health, Dental, and Vision Insurance.
• Company volunteer days.