Overnight Customer Support Agent (Logistics)

TL;DR

Overnight Customer Support Agent (Logistics): Providing high-quality support for customers and partners via phone, email, and chat to ensure seamless drone delivery operations with an accent on technical troubleshooting of hardware and software. Focus on resolving complex customer issues, escalating critical faults to internal teams, and maintaining high satisfaction levels during overnight shifts.

Location: Full time onsite in Richardson, TX, USA. Relocation support available.

Salary: $33–$37 per hour

Company

World’s largest autonomous drone delivery service providing critical supplies globally to healthcare systems, governments, and retailers.

What you will do

• Respond to inbound customer and partner inquiries through phone, email, and chat channels.
• Diagnose and troubleshoot issues across hardware, software, and customer accounts to identify root causes.
• Escalate complex issues to appropriate internal teams and ensure communication loops are closed with customers.
• Record and track all customer interactions and resolutions within internal CRM and ticketing systems.
• Collaborate with team leads and other departments to continuously improve the customer experience.

Requirements

• 1+ years of experience in customer support or a similar role.
• Strong verbal and written English communication skills.
• Ability to work an overnight schedule (10:00pm to 6:00am CDT), including regular shifts on weekends and after 8:00 pm.
• Experience with CRM and ticketing software.
• Proven problem-solving and multitasking abilities with strong attention to detail.

Nice to have

• Spanish language proficiency.

Culture & Benefits

• Mission-driven environment focused on saving lives and increasing global access to essential goods.
• Opportunity to work with cutting-edge autonomous logistics technology at a global scale.
• Inclusive workplace culture that values diversity and encourages applications from underrepresented groups in tech.
• Relocation support provided by the company.