Intake Specialist (Criminal Defense)

TL;DR

Intake Specialist (Criminal Defense): Serve as the first point of contact for potential clients in a US criminal defense law firm, conducting structured intake interviews and managing case data with an accent on accurate information gathering, urgency assessment, and escalation. Focus on handling sensitive calls professionally, entering data into case management software, and maintaining consistent client follow-ups.

Fully Remote. Preferred location: Latin America, South Africa. Working hours: 9:00 am - 5:00 pm EST. Holidays: US Federal Holidays.

Salary: USD 1,000 - 1,400 per month

Company

US-based Criminal Defense Law Firm committed to delivering strong legal representation with a client-focused approach, professionalism, and responsiveness.

What you will do

• Answer incoming calls and respond to urgent client inquiries professionally.
• Conduct structured intake interviews for criminal defense matters, gathering detailed case information.
• Enter, update, and manage client data in case management software like Filevine or Clio.
• Assess urgency, escalate critical matters, and schedule follow-ups.
• Provide receptionist support including call routing, message taking, and email responses.
• Ensure all documentation is accurate, complete, and compliant with firm procedures.

Requirements

• Fluency in Spanish and English (spoken and written).
• 2+ years of experience in legal intake, criminal defense case management, or receptionist roles.
• Strong organizational skills to manage multiple calls and tasks simultaneously.
• Experience using Filevine, Clio, or similar legal case management systems.
• Ability to remain empathetic, calm, and professional with distressed callers.
• Excellent written and verbal communication skills.

Nice to have

• US Law firm experience.

Culture & Benefits

• Fully remote work with preferred locations in Latin America or South Africa.
• Standard US working hours and federal holidays.
• Client-focused environment emphasizing professionalism and integrity.