Receptionist & Customer Support Assistant

TL;DR

Receptionist & Customer Support Assistant (Customer Support): Handling inbound calls and routing them to the correct departments for a US-based high-end window and door retailer with an accent on professional communication and precise call routing. Focus on maintaining a premium brand image, utilizing decision trees for efficient routing, and performing light CRM data entry.

Location: Remote (Must be based in South Africa, Colombia, or Argentina)

Salary: $500 - $800 a month

Company

hirify.global is a provider of virtual assistants and operations support, currently hiring for a high-end US window and door retailer.

What you will do

• Answer incoming calls professionally and route them using a provided decision tree and extension list.
• Take detailed messages and ensure timely follow-up when contacts are unavailable.
• Provide basic information to callers based on FAQs, scripts, and reference documents.
• Capture and update caller information and call details in a CRM (e.g., BuilderTrend).
• Assist with simple spreadsheets, data entry, and tracking basic metrics.
• Suggest improvements to call scripts and workflows to enhance efficiency.

Requirements

• Must be based in South Africa, Colombia, or Argentina.
• Must be available to work US business hours (7:00 AM – 6:00 PM Eastern Time).
• 3+ years of experience in a receptionist, call center, or customer service role.
• Excellent spoken English with a clear, professional accent.
• Proficiency with VoIP systems, Google Workspace, or Microsoft Office.
• High attention to detail and ability to follow structured logic (decision trees).

Nice to have

• Experience with BuilderTrend or other construction/home-improvement CRMs.
• Experience handling calls across multiple locations or branches.
• Previous experience working with US-based companies.

Culture & Benefits

• 100% remote work environment with no monitoring/tracking software.
• Birthday bonus of $50.
• Testimonial bonus of $200.
• Monthly entry into a $500 raffle.