Care Partner (Oncology)

TL;DR

Care Partner (Oncology): Engage members through their cancer journey by phone, text, and email, identifying changes in health and social needs, discussing goals for advanced care planning, and connecting to resources with an accent on urgency assessment and holistic support. Focus on prioritizing needs, coordinating with healthcare teams, and overcoming barriers like health literacy or unstable housing in a high-volume environment.

Location: Must be located within the lower 48 United States due to contractual limitations

Salary: $24.03/hour

Company

Market-leading value-based oncology care enabler partnering with health plans, providers, and employers, combining human support with technology and AI.

What you will do

• Engage members via phone, text, and email to identify health/social needs, discuss goals, and connect to resources including nurses, providers, transportation, financial aid, and emotional support.
• Assess urgency, determine root causes, and establish next steps using evidence-based assessments and problem-solving.
• Serve as primary point of contact, collaborating with interdisciplinary teams for holistic support.
• Handle inbound/outbound calls in a high-volume phone queue, managing documentation and coordination tasks.
• Follow policies, meet productivity/quality metrics, and participate in coaching.

Requirements

• Located within the lower 48 United States with quiet, secure remote workspace and reliable internet.
• At least 2 years in patient-facing roles like care coordination, healthcare navigation, non-clinical case management, or community health work.
• Experience in fast-paced, high-volume, metrics-driven environments (e.g., contact centers).
• Strong communication, empathy, rapport-building, and ability to identify unstated needs.
• Comfort with technology: Google Suite, Slack, EHR, video chatting.
• Organized, adaptable, with proven success in feedback-oriented settings.

Culture & Benefits

• Member-first approach guided by values: Act with members in mind, Move with purpose, Seek diverse perspectives.
• Full-time non-exempt with medical, dental, vision insurance, and generous vacation policy.
• Structured schedule: 30-min lunch, two 15-min breaks for consistent coverage.
• Virtual onboarding/training (2 weeks), coaching, development sessions.
• Inclusive culture challenging healthcare inequality, equal-opportunity employer.