Technical Field Services Supervisor

TL;DR

Technical Field Services Supervisor: Lead daily field operations coordinating technicians for IT hardware repairs and device lifecycle management with an accent on task scheduling, team performance, and process compliance. Focus on conducting standups, monitoring SLAs, coaching staff, managing inventory, and ensuring safety standards.

Location: On-site in Newark, CA. Must have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

Salary: $71,000 - $77,600 a year

Company

Woman-owned IT services firm with 20+ years providing certified repairs for Apple, Lenovo, HP, Dell devices and managing device lifecycles for global teams.

What you will do

• Coordinate daily task scheduling, team assignments, and standups to align with operational goals.
• Monitor performance, coach technicians, drive accountability, and support continuous improvement.
• Oversee tools, assets, repairs, inventory, and ensure compliance with SOPs and safety standards.
• Audit tasks, track SLA progress, manage escalations, and partner with Quality Assurance.
• Handle onboarding, training, timecards, and act as frontline troubleshooter.
• Contribute to SOP updates, leadership offsites, and vendor/customer engagements.

Requirements

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Strong skills in Microsoft Excel, Word, or Google Suite; experience using data for decisions.
• Commitment to staying current on technology and manufacturer procedures.
• Ability to travel up to 5% as needed.

Nice to have

• Netsuite or Salesforce experience.

Culture & Benefits

• Comprehensive Medical, Dental, Vision plans; 401(k) with employer match; company-paid Life Insurance, HSA/FSA.
• Employee Assistance Program, Adoption Assistance, Commuter Benefits.
• Free Coursera Professional Certifications; generous vacation, sick time, and paid community service time off.
• Focus on technical excellence, human connection, accountability, and positive team culture.