Field Service Technician

TL;DR

Field Service Technician (UPS/Power Systems): Perform scheduled and remedial service on small to medium UPS, PDU, and battery systems for edge market customers including retail, financial, and municipal sectors with an accent on on-site troubleshooting, maintenance, and customer support. Focus on achieving first-time fixes, implementing safety protocols, and completing administrative tasks efficiently under supervision.

Location: Spokane, WA or Seattle, WA, United States. Must be legally authorized to work in the United States; no sponsorship provided for visas.

Company

Global leader designing, manufacturing, and servicing mission-critical infrastructure for data centers, communication networks, and industrial environments.

What you will do

• Perform scheduled maintenance and break-fix services on UPS, PDU, and battery systems (2-120KVA).
• Provide on-site and phone assistance to customers, communicating with technical support as needed.
• Implement field change notices, safety bulletins, and service tips.
• Complete administrative tasks including time cards, expense reports, and service documentation.
• Maintain inventory, company property, and ensure customer satisfaction through timely response and first-time fixes.
• Operate safely, adhering to PPE requirements and the 14-hour work rule.

Requirements

• High School Diploma or Vocational School; ASEET/AMEET preferred.
• 0-2 years relevant industry experience or 2-4 years military technical experience.
• Valid driver’s license; able to pass drug test, background check, and motor vehicle records check.
• Familiarity with electrical/electronic test equipment and basic site evaluations.
• Proficiency with Microsoft Office and ability to follow technical documentation.
• Strong communication, time management, and collaborative skills.

Culture & Benefits

• Company vehicle, smartphone, laptop, PPE, tools, 401k, profit sharing, medical, vision, dental, generous PTO.
• Technical training at state-of-the-art academy with hands-on focus.
• 24/7 technical support, online libraries, and resources.
• Emphasis on safety, work/life balance, employee development, and veteran hiring.
• Flexible schedules including weekends, evenings, holidays; travel required.
• Commitment to core principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.