Technical Specialist Internship

TL;DR

Technical Specialist Internship (Partnerships): Managing channel activations, partner support, and onboarding for white label partners with an accent on coaching, workflow optimization, and relationship building. Focus on providing tier 1 support, feature training, and trend identification to enhance efficiency.

Location: Hybrid in Mexico City (3 days office, 2 days remote). Must possess the legal right to work in Mexico; no relocation or travel assistance.

Company

API-first platform revolutionizing commerce for food and retail industries with connected on- and off-premise solutions.

What you will do

• Manage internal and external communications for 3rd party delivery channel activations with white label partners, including workflows for platforms like DoorDash and Uber Eats.
• Provide support and updates to partners on launch day, ensuring smooth activations and following up on issues.
• Coach and train partners on product features, best practices, and 1:1 sessions to maximize performance.
• Identify trends in support and onboarding, developing new workflows for efficiency.
• Handle tier 1 support via Slack or email, triaging escalations.
• Act as subject matter expert for features, collaborating with sales and onboarding teams, and leading training.
• Assist with partner intake and commission statements.

Requirements

• Fluency in English and Spanish with strong written and verbal communication skills.
• Strong understanding of hirify.global platform to explain features and capabilities.
• Project management skills to prioritize multiple partners.
• Partner-centric mindset with empathy for needs and challenges.
• Technical aptitude for troubleshooting basic software issues.
• Attention to detail for managing requests and auditing documentation.
• Adaptability and proactive problem-solving.

Nice to have

• Fluency in Mandarin/Cantonese.
• Experience in restaurants, POS, customer support, or 3PD (Uber/DoorDash).

Culture & Benefits

• One-year internship with potential extension and flexible schedule.
• Dedicated learning budget for skill development.
• Work on cutting-edge solutions with weekly releases.
• Collaborate with diverse global team emphasizing transparency.
• Regionally tailored compensation and benefits.
• Inclusive workplace encouraging underrepresented groups.