Senior Technical Writer (Fintech)

TL;DR

Senior Technical Writer (Fintech): Owning in-product voice and UX content for digital banking platform with an accent on clarity, consistency, and customer adoption. Focus on auditing and refining UI copy, building scalable content systems, and partnering cross-functionally to drive onboarding and usage.

Location: Applicants must be located in the Greater Boston Area

Salary: $135,000–$165,000 USD

Company

Digital banking platform empowering self-made business owners with financial tools, visibility, and control over cash flow.

What you will do

• Own and evolve voice/tone across product: write/edit UI copy for onboarding, tooltips, error states, and feature education
• Conduct customer interviews to understand needs and translate into intuitive product experiences
• Optimize onboarding, activation, and feature discovery by reducing friction through effective in-product communication
• Collaborate with Product Management and Design to shape experiences with supportive language
• Build writing guidelines, patterns, and frameworks for consistency and scalability
• Align in-product messaging with go-to-market campaigns for seamless customer experience

Requirements

• Located in the Greater Boston Area
• 5+ years in technical writing, UX writing, or content design (preferably B2B/fintech)
• Strong portfolio of in-product writing showing clarity, simplicity, and UX impact
• Strategic thinking about language to drive behavior, adoption, and understanding
• Customer-focused with experience engaging users and translating insights
• Collaborative with project management skills; metrics-driven with KPIs and reporting

Culture & Benefits

• Fast-paced environment with autonomy, ownership, and bias for action
• Compensation tied to impact, not limited to annual reviews
• Emphasis on reinvention, growth, direct feedback, and mission-driven work
• Inclusive culture prioritizing diversity and accommodations

Hiring process

• 30-min call with Talent team
• 60-min call with Director, Product Marketing
• 45-min call with Leadership
• Take-home case study + 60-min team call