Customer Onboarding Manager (SaaS)

TL;DR

Customer Onboarding Manager (SaaS): Lead onboarding efforts for new customers adopting Revenue Management System with an accent on training best practices, product adoption, and customization to client needs. Focus on managing timelines, cross-functional collaboration, and sharing customer insights to improve retention and platform usage.

Barcelona, Spain (Hybrid)

Company

hirify.global powers short-term rentals business with AI-driven Revenue Management System used by thousands worldwide.

What you will do

• Train customers on Revenue Management best practices and hirify.global Pricing platform to achieve revenue goals
• Drive early product adoption by guiding use of key features
• Enable customer autonomy through effective training and onboarding
• Manage onboarding timelines and tasks across customer and internal teams
• Customize onboarding to specific customer needs and collaborate with Product, Support, Sales
• Act as voice of customer to Product team with insights and feature requests

Requirements

• Fluency in Italian, French, and English
• 2-3 years in project management, onboarding, or customer-facing roles (Sales, Customer Success)
• Solid understanding of onboarding or Customer Success best practices
• Strong problem-solving, communication, and organizational skills
• Ability to handle multiple projects and learn SaaS solutions

Culture & Benefits

• Core values: We Care, We Are On the Same Team, We Inspire Trust, We Go hirify.global, We Ship It, We're Curious
• Stock options, unlimited PTO, private health insurance
• Global team of 180+ focused on diversity, equity, and inclusion

Hiring process

• Video conversation with Recruiting team
• Meet Manager of Onboarding
• Complete and present assignment
• Meet the team and CRO