Senior Director of UX Operations & Accessibility

TL;DR

Senior Director of UX Operations & Accessibility (SaaS/Healthtech): Lead strategy, governance, and operational excellence for global UX across hirify.global’s product ecosystem with an accent on scaling operations, design systems, and enterprise accessibility. Focus on establishing standardized processes, metrics, KPIs, and compliance with WCAG/ADA standards while championing inclusive user experiences.

Location: London, Raleigh NC, Philadelphia PA, Amsterdam

Salary: $118,300 - $219,800 (U.S. National Base Pay Range). Geographic differentials may apply.

Company

Global leader in information and analytics helping researchers, healthcare professionals, and educators advance science, health outcomes, and decision-making through data, publishing, and SaaS platforms.

What you will do

• Define and implement global UX operations strategy across business units and product lines.
• Establish standardized UX processes for research, design workflows, tooling, and governance.
• Drive adoption of enterprise design systems and cross-platform consistency.
• Lead UX resource planning, vendor management, budget oversight, and operational maturity.
• Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes.
• Own enterprise accessibility strategy, audits, remediation, and compliance monitoring.
• Build scalable UX research operations and advocate for user-centered, inclusive design.

Requirements

• 12+ years in UX, Design Operations, or Digital Experience leadership.
• 5+ years leading global, multidisciplinary UX teams.
• Proven experience building and scaling UX Operations functions.
• Deep expertise in accessibility standards (WCAG, ADA, EN 301 549) and regulatory requirements.
• Experience in enterprise SaaS, digital publishing, health tech, or data-driven environments.
• Strong knowledge of design systems, UX governance, research methodologies, and business alignment.
• Executive communication skills to influence senior stakeholders in matrixed organizations.

Culture & Benefits

• Diverse, multidisciplinary Global UX team valuing curiosity, collaboration, and evidence-based design.
• Country-specific benefits including well-being support tailored to location.
• Commitment to fair, accessible hiring process with accommodations available.
• Equal opportunity employer focused on inclusion without discrimination.