Sr. Type Success Manager

TL;DR

Sr. Type Success Manager (Typography): Serves as operational excellence expert and brand compliance guardian within Creative Type Services, ensuring clients achieve maximum value from typography investments with an accent on platform mastery, compliance assurance, and brand auditing. Focus on managing font platform administration, conducting proactive compliance monitoring, executing regular brand audits, and implementing governance policies.

Location: London (Hybrid)

Company

hirify.global brings brands to life through type and technology that consumers engage with every day, specializing in the design, development, licensing, and management of typefaces for global brands and creative professionals.

What you will do

• Manage font platform administration, user onboarding, training, and ongoing support across client organizations.
• Conduct proactive compliance monitoring, generate reports, and identify licensing risks.
• Perform scheduled brand audits across digital and physical touchpoints, documenting findings and recommendations.
• Implement font policies, deliver training on typography best practices, and ensure compliance across organizations.
• Work alongside Account Type Director to provide operational support and drive client success metrics.

Requirements

• Proven experience in customer success, account management, or operational roles in creative/brand environments.
• Exceptional organizational skills to manage multiple complex client operations.
• Strong technical aptitude for typography platforms and tools, plus familiarity with design tools like Adobe Creative Cloud and Figma.
• Outstanding communication skills to translate technical concepts into operational guidance.
• Self-driven with proactive problem-solving and client-focused mindset.

Nice to have

• Background in asset management.
• Experience with font licensing, brand compliance, or creative assets.

Culture & Benefits

• Hybrid work arrangements and competitive paid time off.
• Comprehensive medical insurance and pension scheme.
• Competitive compensation with bonus and commission potential.
• Creative global environment with events, recognition programs, and professional development opportunities.
• Robust onboarding and high internal mobility.