Senior Program Manager

TL;DR

Senior Program Manager (SaaS): Lead a structured programme to define and implement simplified, scalable customer onboarding experience across UK, Netherlands, and Belgium with an accent on end-to-end readiness across post-sales functions and SaaS best practices. Focus on adapting onboarding model for hybrid product portfolio and repurposing support headcount for sustained SaaS success.

Location: Hybrid (8 days/month) in Kingston, GBR. Applicants may be required to appear onsite at a hirify.global office.

Company

Global provider of professional information, software solutions, and services.

What you will do

• Independently manage project schedules, timelines, scope, budgets, and financial reports.
• Conduct risk analysis, mitigation planning, and change control.
• Lead project meetings, manage stakeholder relationships, and deliver presentations.
• Ensure quality, compliance, and detailed project documentation.
• Define and implement customer onboarding programme across UK, Netherlands, and Belgium.
• Prepare post-sales functions for SaaS onboarding and adapt model for hybrid products.

Requirements

• Advanced scheduling, documentation, communication, financial administration skills.
• Stakeholder management, project management tools proficiency.
• Risk and change management, quality control expertise.
• 9-month Fixed Term Contract.

Culture & Benefits

• Hybrid work arrangement (8 days/month in office).
• Focus on fair hiring process without AI tools.
• In-person interviews may be required.

Hiring process

• Interviews without AI tools or external prompts; virtual backgrounds removed.
• Possible onsite appearance at hirify.global office.
• Use of AI-generated responses leads to disqualification.