Customer Support Everyday Banking

TL;DR

Customer Support Everyday Banking (Banking): Support customers with everyday banking needs via inbound calls, guiding them through the banking app, answering day-to-day questions, and resolving complex enquiries. Focus on listening carefully, responding clearly, and progressing through skill levels to handle more advanced customer needs.

Location: Chester Cawley House (hybrid working available after six-week onsite training and essential checks). Shift pattern: 5-day week, start 8am-10am, end 4pm-6pm, maximum five out of seven days, including up to 37.5% weekend working (three weekend days over four weeks). No planned holidays or commitments during first two months after start date (08/06/26).

Salary: £26,200 increasing to £26,950 after 6 months, up to £31,450 at highest skill level

Company

We're rebooting an icon and building the future of finance at hirify.global.

What you will do

• Support customers with everyday banking via inbound calls, guiding through the banking app.
• Answer day-to-day questions and help resolve more complex needs.
• Participate in a six-week onsite training programme to build foundation in systems and products.
• Progress through Skill Progression Framework, handling more complex enquiries and wider responsibilities.
• Collaborate in a supportive team with modern tools and experienced colleagues.

Requirements

• Comfortable with shift pattern including limited weekend working.
• Available for six-week onsite training with no holidays in first two months.
• Strong customer service skills and desire to learn.
• Passion for helping people and delivering great service.
• Openness to learning new skills within structured development framework.

Nice to have

• Experience in banking, insurance, or financial services.

Culture & Benefits

• Hybrid working after training.
• Up to 15% employer pension contribution, annual performance bonus.
• BUPA private medical benefit, share schemes, financial wellbeing tools.
• 22 days’ holiday plus bank holidays, increasing over time; salaries reviewed annually.
• Onsite facilities at Cawley House: free parking, gym, canteen, rest areas.
• Diverse and inclusive culture with colleague networks, wellbeing initiatives, disability confident.