Customer Service Administrator (Fintech)

TL;DR

Customer Service Administrator (Fintech): Providing administrative support for transfer processes across various products with an accent on handling communications between customers and third parties. Focus on maintaining accurate records, monitoring case progress, and producing correspondence efficiently.

Location: Manchester

Salary: £25,400 annual salary (pro-rata)

Company

hirify.global is a fast-growing investment platform business in the UK offering an award-winning range of solutions.

What you will do

• Handle communications between customers, third parties, and other business areas.
• Administer transfer cases.
• Maintain accurate records on databases and monitor case progress.
• Produce letters and emails.
• Work efficiently with internal systems.

Requirements

• Minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
• Ability and commitment to deliver excellent customer service skills.
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel, and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised.

Culture & Benefits

• Generous holiday allowance plus bank holidays.
• Casual dress code.
• On-site gym and personal trainer led classes.
• Paid volunteering opportunities.
• Free social events.