Customer Services Administrator

TL;DR

Customer Services Administrator: Providing award-winning service to customers by processing requests, handling financial transactions, and resolving queries via phone and email with an accent on accuracy and efficiency. Focus on maintaining records on databases and working with internal systems.

Location: Hybrid working model, 3-4 days per week in the Manchester office. The first 3 months will be spent full-time in the office.

Salary: £25,400 (can be higher dependent on financial services experience)

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors.

What you will do

• Process customer requests and handle financial transactions.
• Produce letters and emails to address customer needs.
• Work efficiently with internal systems to maintain accurate records on databases.
• Resolve customer queries via phone and email.

Requirements

• Minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
• Excellent numerical ability and strong communication skills, both written and verbal.
• Competent IT skills including experience working with Excel.
• Ability to work to deadlines and under pressure, at times unsupervised.
• Experience of financial services, or a keen interest in it, is desirable.

Culture & Benefits

• 25 days holiday, increasing with service + buy/sell scheme + bank holidays.
• 6% Pension with matched contributions and discretionary bonus scheme.
• Share schemes (including free shares and BAYE).
• Health Cash Plan and discounted private healthcare.
• Free onsite gym and enhanced family leave (subject to qualifying criteria).
• Regular social events and learning and development opportunities tailored to you.