Hybrid Patient Support Coordinator (Medtech)

TL;DR

Hybrid Patient Support Coordinator (Medtech): Acting as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services with an accent on maintaining a seamless patient experience. Focus on providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.

Location: Hybrid role, working 3 days in our office based in Winnersh Triangle and 2 days from home after completion of training. Some weekend working is required across a 5 day week.

Salary: £28K

Company

hirify.global UK is a leading digital health company specialising in cannabis-based medicines (CBPM).

What you will do

• Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
• Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
• Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
• Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
• Collaborate with pharmacy staff to address stock issues.
• Identify and escalate complex issues to healthcare professionals and governance as and when needed.

Requirements

• 2 years plus customer service experience.
• Working in a healthcare environment advantageous but not essential.
• Excellent attention to detail.
• Good understanding of working a highly regulated industry and following policies and SOPs.
• High level of IT proficiency.
• Ability to work under pressure.

Culture & Benefits

• Competitive salary.
• 25 days holiday (rising to 27 after one year & 30 after year 2) + bank holidays.
• 5% matched pension.
• Cycle-to-work scheme.
• Opportunities for development and growth.
• A dynamic and supportive work environment.