Senior Customer Solutions Engineer - US

TL;DR

Senior Customer Solutions Engineer (Analytics Engineering): Diagnosing and resolving technically complex issues with dbt, SQL queries, Jinja templating, and cloud data platforms with an accent on root cause analysis, customer education, and precise escalations. Focus on troubleshooting high-impact problems, clarifying customer goals, and creating documentation for team efficiency.

Location: US - Remote

Salary: $111,000 -- $159,000 USD (up to $124,000 -- $176,000 USD in select US locations)

Company

Pioneer of analytics engineering with the leading platform for data transformations and AI use cases, serving over 5,400 customers worldwide.

What you will do

• Diagnose and resolve complex issues related to dbt, SQL, Jinja/Liquid templating, and cloud data platforms.
• Clarify customer goals and context to provide targeted solutions and workarounds.
• Perform root cause analysis for faster resolutions or high-quality escalations to engineering.
• Deliver excellent communication with timely updates and explanations to build trust.
• Create documentation and enablement materials to improve team efficiency.

Requirements

• 5+ years in technical consulting, advanced support, or software development in SaaS
• Proven troubleshooting of SQL queries, Jinja/Liquid templating, and YAML configurations
• Excellent written and verbal communication skills
• Experience managing escalations to engineering with reproducibility
• Collaborative mindset and passion for helping customers succeed
• Comfortable with distributed teams across time zones

Nice to have

• Prior experience using or supporting dbt
• Experience with SAML, Azure AD, or Okta
• Knowledge of API scripting, CI/CD pipelines, or orchestration tools like Airflow/Dagster
• Familiarity with Snowflake or BigQuery access models
• Infrastructure troubleshooting in cloud VPCs or bastion servers

Culture & Benefits

• Unlimited vacation with encouragement to take time off
• 401k with 3% company contribution
• Comprehensive healthcare coverage and wellness stipend
• Generous paid parental leave
• Flexible stipends for home office, learning, and development

Hiring process

• Interview with Talent Acquisition Partner
• Technical Interview with Hiring Manager
• Technical Task with comprehensive screen
• Team Interviews