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11 часов назад

Support Engineer

134 000$
Формат работы
remote (Global)
Тип работы
fulltime
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Support Engineer: Helping customers get and keep their apps running happily with an accent on troubleshooting technical issues from deployment to networking. Focus on triaging problems, coordinating with other teams, and responding to support requests across multiple channels.

Location: Fully remote, based in either the APAC or North American time zones.

Salary: $134k USD plus equity.

Company

hirify.global is building a new public cloud, running on its own hardware all over the world, built to make it easy to run apps close to users everywhere.

What you will do

  • Troubleshoot a broad range of technical issues from deployment to networking.
  • Triage problems and coordinate with other teams.
  • Respond to support requests across multiple channels (email, community forums, Slack).

Requirements

  • Software development experience.
  • Comfortable with technical troubleshooting and code review.
  • Customer-first attitude.
  • Good judgment.
  • Great written English communication.

Culture & Benefits

  • Health care for US employees.
  • Flexible vacation time.
  • Hardware/phone allowances.

Hiring process

  • Work-sample challenges to assess skills.

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