Technical Success Manager

TL;DR

Technical Success Manager: Driving success for strategic customers like Cloudflare, Google, Anthropic, and OpenAI by ensuring they achieve exceptional outcomes with the platform with an accent on managing complex technical relationships and driving product improvements based on their feedback. Focus on investigating and triaging sophisticated technical issues, managing escalations, and building strong customer relationships.

Location: New York Office; Remote

Salary: $120K – $190K

Company

hirify.global is a fast-growing tech startup building the future of APIs.

What you will do

• Serve as the primary technical point of contact for strategic customers.
• Build and maintain strong relationships with technical stakeholders.
• Investigate, triage, and resolve complex technical issues, coordinating across teams.
• Manage escalations effectively, ensuring customer satisfaction.
• Translate customer needs into actionable insights for product and engineering.
• Proactively identify risks to customer satisfaction and areas for expansion.

Requirements

• You have a technical background (engineering, computer science, or similar).
• You have experience in technical account management, customer success, solutions engineering, or support engineering.
• You excel at building relationships and making customers feel valued and supported.
• You're exceptionally organized and can juggle multiple complex workstreams.
• You have strong technical troubleshooting skills.
• You communicate clearly and effectively with technical and non-technical audiences.

Culture & Benefits

• Competitive salary and generous equity grants.
• Great healthcare coverage options.
• Paid commuter benefits & similar.
• Flexible PTO plus 3 weeks of company-wide vacation a year.
• Flexible WFH and 1 month fully remote per year.