Regional Quality Manager

TL;DR

Regional Quality Manager: Supporting Operations in delivering excellent customer service based on efficient process management and the implementation of internal and external standards with an accent on analyzing operational and customer service data to identify trends, root causes, and opportunities for improvement. Focus on performing regular on-site branch visits to check for compliance in defined region.

Location: Must be based in Las Vegas and requires frequent travel within the defined region, including branch days at our West Coast region airports.

Salary: $90,000 plus bonus.

Company

hirify.global is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide.

What you will do

• Drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceeded.
• Analyze operational and customer service data to identify trends, root causes, and opportunities for improvement.
• Prepare and deliver clear, actionable insights and recommendations to supervisors and senior management through detailed reports and presentations.
• Perform regular on-site branch visits to check for compliance in defined region.
• Create and develop quality relevant processes and lead quality relevant projects.

Requirements

• EXPERIENCE You have a minimum of 5 years’ work experience in the customer service industry, such as hotel, airline, retail, or car rental preferred.
• EDUCATION You have a bachelor’s degree in business, Project Management or related field.
• TECHNICAL PROFICIENCY You have first-hand experience in supporting projects and working in a team and good knowledge of Microsoft Office Applications, especially Excel and PowerPoint.
• SOFT SKILLS You must have excellent time management and organizational skills and demonstrate strong verbal and written communication skills.
• COMMITMENT TO EXCELLENCE You have exceptional interpersonal skills and relationship building skills.
• TRAVEL You must be able to travel 80% of working time and must have a valid driver's license with a clean driving record.

Culture & Benefits

• Comprehensive Health Insurance Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan.
• Paid Time Off & Sick Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance.
• Company Car Hit the road in style and experience the comfort of driving the latest models from our cutting-edge, brand-new fleet.
• Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times.
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family.