Manager, Programmatic Services

TL;DR

Manager, Programmatic Services (AdTech): Leading a team of Programmatic Services Managers and managing a book of programmatic business with an accent on client retention and satisfaction. Focus on driving best-in-class delivery and performance across all programmatic business, improving workflows, and influencing overall business strategy.

Location: Hybrid, 3 days in the office, New York City, US

Salary: $100,000 - $112,500 USD annually, in addition to annual variable compensation, dependent upon relevant experience and location.

Company

hirify.global is a global adtech company powered by Persona Intelligence, enabling brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.

What you will do

• Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth.
• Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs.
• Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution.
• Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy.
• Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise.

Requirements

• Good start-up mentality - you are a quick and autonomous learner who thinks creatively to solve client challenges.
• Attention to detail; diligent, proactive, organized, accountable, and highly-motivated team player.
• Quick learner of new technologies, tools, and processes; ability to adapt to changing tides.
• Strong time management and written communication skills to ensure we are effectively managing and responding to requests both internally and externally.
• Familiarity with third-party tracking and online ad serving concepts.
• You have solid communication skills and be confident communicating with other areas of the business.
• You’re very analytical. You can organize and process large amounts of data and turn these into actionable items.
• You proactively anticipate client needs and are committed to consistently exceeding service expectations.

Culture & Benefits

• Competitive compensation package.
• Comprehensive benefits coverage.
• 401K plan with a company match.
• Generous holiday and leave allowance, in addition to national holidays.
• A strong focus on the well-being of our team members, with access to both physical and mental health resources.
• Flexible Working Model: Hybrid approach centered on two core in-office collaboration days to drive team synergy, plus one additional office day of your choosing to support personal balance.