Customer Support

TL;DR

Customer Support: Providing customer support initially in a branch and then remotely via telephone and other channels with an accent on resolving customer issues and providing guidance. Focus on supporting customers through important moments, promoting digital services, and connecting them with appropriate products.

Location: Manchester initially, then remote within the UK.

Salary: £26,200 increasing to £26,950 after 6 months.

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Support customers side-by-side in a branch environment.
• Handle inbound calls and assist customers through social media, web-chat, and remote video appointments.
• Offer reassurance, guidance, and practical support during important moments for customers.
• Promote and support digital services, helping customers use online and mobile banking independently.
• Connect customers with the right products and services.

Requirements

• A minimum of 12 month’s customer service experience.
• Must have a suitable home working environment including a private area and a stable/secure Wi-Fi connection.
• Advocate for hirify.global's products and services, demonstrating excellent knowledge of banking app and products.
• Commitment to deliver on promises and going above and beyond for the customer.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus.
• Private medical benefit with BUPA.
• Share schemes and benefits adapted to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.