Care Advisor (Medtech)

TL;DR

Care Advisor (Medtech): Ensuring a seamless member experience by managing backend operations and serving as the main point of contact for Ezra members throughout their journey with an accent on executing detailed tasks and orchestrating complex workflows. Focus on identifying bottlenecks, implementing solutions, and contributing to product development through frontline insights.

Location: Remote; must be located in the UK.

Salary: £50,000 - £70,000

Company

hirify.global's mission is to detect cancer early for everyone in the world through AI-powered MRI screens.

What you will do

• Execute and manage all backend operational tasks required to move members through the Ezra process efficiently.
• Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
• Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey.
• Proactively contact members to secure any missing medical information before their scan appointment.
• Act as the liaison for any site issues that arise, facilitating quick and effective resolution.
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations.

Requirements

• 1-5 years in a customer service and operations role.
• Bachelor’s or Higher.
• Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
• Excellent customer service and communication skills.
• Detail-oriented with excellent organizational and time-management abilities.

Culture & Benefits

• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.