Fulfilment Site Lead

TL;DR

Fulfilment Site Lead (Operations): Building a high-performance, customer-first culture by enabling the team and creating a great place to work with an accent on site performance across safety, quality, and cost. Focus on leadership coaching and internal team development to deliver sustainable, reliable results that consistently exceed customer expectations.

Location: Fluent in English and Dutch

Company

Picnic is a shopping revolution, delivering groceries to millions of people across Europe.

What you will do

• Take responsibility for site performance on a weekly, period, and annual basis, meeting safety, quality, and operational KPIs.
• Create a high-performance environment where teams are supported, motivated, and accountable.
• Guide and coach Operations Managers and Supervisors to strengthen leadership quality across the site.
• Deliver results on retention, perfect deliveries, delivery capacity, UPH, cost, and operational standards.
• Handle critical incidents, manage escalations, and ensure smooth operational planning and continuity.
• Primary contact for the FC People Partner with direct accountability for complex HR cases; work with external stakeholders and authorities as required.

Requirements

• Bachelor’s or Master’s degree in relevant field.
• 6+ years operations experience, including large multi-shift teams.
• Familiar with fast-paced environment.
• Proven ability to lead, coach, and build high-performing teams.
• Experience driving Lean and continuous improvement initiatives.
• Proven ability to deliver results through KPIs and operational standards.
• Strong problem-solving and decision-making skills, managing critical incidents.
• Fluent in English and Dutch

Culture & Benefits

• Competitive compensation package.
• 25 vacation days per year.
• Option to lease a car.
• Freshly prepared, healthy breakfast, lunches, snacks and drinks available at all Picnic locations.
• Flexible company pension plan.
• Picnic laptop and smartphone.
• Awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• Chance to work in an international environment with motivated team members & legendary company events.
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party.

Hiring process

• Commitment to equal opportunities.