Client Engineer (IAM)

TL;DR

Client Engineer (IAM): Owning the customer experience by acting as a primary partner and point of contact for strategic customers, focusing on driving successful deployments of RapidIdentity and Identity & Access Management (IAM) solutions. Focus on accelerating adoption of the RapidIdentity platform and maintaining a productive relationship between the company and the customer in complex enterprise environments.

Location: US Remote. For those candidates who live near a hirify.global office, you may be expected to work periodically in-office or collaborative work location with other hirify.global employees in your area for certain events or moments that matter.

Salary: $70,400 - $150,100 USD

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace by providing solutions for Apple device deployment, management, and security.

What you will do

• Act as the primary point of contact and technical representative for assigned customers.
• Establish and maintain project plans to drive RapidIdentity adoption and customer success.
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company.
• Actively engage with customers, including frequent communication with multiple points of contact.
• Work cross-departmentally to ensure customer needs are communicated and resolved.
• Actively consult on the architecture and design of RapidIdentity solutions.

Requirements

• Minimum of 3 years of experience successfully deploying or integrating Identity & Access Management solutions in complex education IT environments.
• Minimum of 3 years of proven mastery of RapidIdentity and/or Identity & Access Management technologies.
• Minimum of 3 years of experience working in Customer Service in a technical environment.
• Experience with directory services and identity protocols including Active Directory, LDAP, Google Workspace, and Microsoft 365/Entra ID.
• Exceptional Communication and Customer Service Skills.
• Ability to teach material effectively.

Nice to have

• Experience with identity lifecycle management concepts.
• Knowledge of multi-factor authentication (MFA), single sign-on (SSO), and privileged access management (PAM) technologies and best practices.
• Working knowledge of relevant compliance and data privacy frameworks applicable to IAM implementations.
• Experience working with REST APIs and comfort with scripting or automation tooling (e.g., PowerShell, Python, or JavaScript).
• Familiarity with the broader IAM vendor landscape.

Culture & Benefits

• Open, flexible culture based on respect and trust.
• Work-life balance remains our priority.
• Clear and defined customer support career path with opportunities for horizontal career growth.
• Committed to creating an inclusive & supportive work environment for all candidates and employees.