Revenue Protection & Collection Senior Specialist (GDS)

TL;DR

Revenue Protection & Collection Senior Specialist (GDS): Supporting Customer Care teams in managing complex refund scenarios and maintaining high standards of operational accuracy across payments and ticketing processes with an accent on preventing operational errors that can lead to financial losses. Focus on resolving complex cases, providing guidance, and helping strengthen operational practices across the organisation.

Location: Must be based within commuting distance of our hubs. Relocation support is available to one of our hubs.

Company

Perk is the intelligent platform for travel and spend management.

What you will do

• Support Operations with complex refund, payments & BSP.
• Review and manage cases that present financial risk or potential losses ensuring cases are assessed and handled appropriately.
• Oversee revenue recovery initiatives, including waiver code recoveries and ADM dispute processes.
• Share insights and guidance to help teams improve accuracy and prevent recurring operational issues.

Requirements

• 3+ years expertise in GDS ticketing processes, including manual exchanges & refunds (Amadeus, Sabre, Galileo).
• Strong analytical capability with the ability to assess financial impact and identify risks.
• Confidence making risk-based decisions in complex operational scenarios.
• Experience managing complex refund and ticketing cases in a fast-paced operational environment.
• Strong ownership when reviewing loss scenarios and revenue recovery opportunities.
• Proactive, detail-oriented, and solutions-driven mindset.

Culture & Benefits

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to therapy and coaching sessions for you and your loved ones.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Nurture your language skills with in real-life English, Spanish and Catalan lessons.