Senior Client Services Project Manager (CX)

TL;DR

Senior Client Services Project Manager (CX): Driving successful implementation and delivery of client-facing projects in line with scope, budget, and timelines with an accent on leading complex projects from initiation to close. Focus on ensuring internal and external teams are aligned to project outcomes and delivering measurable value to enterprise customers.

Location: Remote (USA). Must be authorized to work in the US or Canada.

Company

hirify.global software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables.
• Lead multiple projects concurrently.
• Identify and mitigate risks early.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Requirements

• University/Bachelor’s degree, with PMP Certification
• Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
• Proven track record managing multiple projects.
• Comfortable working with technical teams.
• Experience serving as the primary client contact.
• Proficient in MS Project, Jira, Asana, or Smartsheet.

Culture & Benefits

• hirify.global doesn’t limit our challenges, we challenge our limits.
• We’re ambitious and game changers.
• We set the highest standards and execute beyond them.
• hirify.global is proud to be an equal opportunity employer.