Senior Project Manager (Client Solutions & Onboarding)

TL;DR

Senior Project Manager (Client Solutions & Onboarding): Driving excellent client service and understanding client needs by identifying requirements and driving solutions for clients and prospects, while enhancing new client onboarding. Focus on strategic client onboardings in the US, including the transition-in of existing client structures, and managing the team driving onboarding activities.

Location: Hybrid in Radnor, PA. Travel may be required on a periodic basis to hirify.global’s and/or clients’ locations.

Company

hirify.global provides talented and dynamic individuals with the opportunity to build a rewarding career, committed to building long-term partnerships with clients and delivering operational excellence at every stage of their fund’s lifecycle.

What you will do

• Direct and own hirify.global’s strategy for the US, in conjunction with the overall Group strategy.
• Work closely with the Head of US Operations & Finance to align the overall needs of the business to drive transformative change into the client facing teams.
• Accountable for delivering a best-in-class experience for clients across the full end-to-end onboarding journey.
• Manage multiple onboarding projects of differing complexity and size simultaneously.
• Build relationships with clients by demonstrating a strong understanding of the industry they operate in and ability to design the onboarding process to address their motivators, challenges and goals.
• Manage relationships among internal and external stakeholders by building confidence and trust with clear professional communication and transparent expectation management, while delivering a positive onboarding experience for any new client.

Requirements

• 8+ years of process improvement and project management experience across differing complexities of projects, ideally with actual client onboarding, solutioning and migration experience.
• Has worked in the alternatives industry and understands the challenges that our clients face, as well as the markets we work in and the services we deliver.
• Proven track record of stakeholder management and strong communication skills (both internal to the business and external).
• Proven ability to meet deadlines, proactively identify problems, and develop solutions quickly.
• Strong relationship skills and people management experience and ability to engage, coach and motivate a cross-jurisdictional team.
• Ability to manage client expectations through effective communication and appropriate risk management.

Nice to have

• Project management qualification(s) preferable or significant alternative industry onboarding experience.
• Strong continuous improvement mindset and experience in identifying process and efficiency improvements.

Culture & Benefits

• hirify.global will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development.
• Quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.