Customer Service Support (Swiss German)

TL;DR

Customer Service Support (Swiss German): Providing first-level support on domains, email, hosting, and website creation tools with an accent on establishing trust and advising customers on new products. Focus on resolving customer queries via email, chat, and telephone, and escalating complex issues to the second-level support team.

Location: Office located in Barcelona, Spain or full-remote

Company

hirify.global offers digital solutions to businesses and entrepreneurs.

What you will do

• Establish trust with customers, representing company values.
• Provide first-level support on domains, email, hosting, servers, and website creation tools.
• Identify customer needs and advise on new product purchases.
• Follow up with customers needing support and technical assistance via email, chat, and phone.
• Escalate unresolved queries to the second-level support team.

Requirements

• Swiss-German language high skills are essential
• English would also be welcome, Italian and French are a plus
• Demonstrable previous experience in customer service and/or helpdesk.
• Impeccable oral and written communication.
• Ability to work autonomously in a collaborative environment.
• High customer orientation.
• Experience working in the Swiss market is optimal.
• Must be eligible to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

Culture & Benefits

• Stable position in a close and friendly environment.
• Continuous learning through technical training courses.
• Health insurance.
• Remote work option since 2019.
• Good working environment: young and human.