Transaction and Accounts Lead (Crypto)

TL;DR

Transaction and Accounts Lead (Customer Experience/Crypto): Leading and mentoring a team of associates to resolve customer inquiries across multiple channels with an accent on operational efficiency and compliance. Focus on optimizing transaction workflows, managing high-priority escalations, and ensuring adherence to BSP regulations.

Location: Hybrid in Taguig City, Metro Manila, Philippines

Company

hirify.global is the most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas (BSP).

What you will do

• Lead and mentor a team of associates handling customer inquiries via email, social media, and transaction workflows.
• Oversee day-to-day operations to ensure accuracy and compliance with company and regulatory standards.
• Monitor workflow performance and implement strategies to resolve bottlenecks and enhance service delivery.
• Serve as the primary escalation point for complex or high-priority customer cases.
• Collaborate with Compliance, Marketing, and Product teams to streamline processes and business goals.
• Prepare performance reports and foster a collaborative, high-performance team culture.

Requirements

• Bachelor’s degree in Management, Finance, Business, or equivalent.
• 3-5 years of experience in customer service, account management, or financial operations.
• 1-2 years of experience in a team lead or supervisory role.
• Proven experience managing multi-channel workflows in fast-paced environments.
• English: Excellent verbal and written communication skills required.
• Location: Must be based in Taguig City, Metro Manila, Philippines.

Culture & Benefits

• Opportunity for meaningful cross-functional collaboration to improve customer experience.
• Career advancement opportunities within a fast-growing organization expanding outside APAC.
• Culture that encourages data-backed ideas to drive meaningful changes.