Customer Operations Engineering Lead (Aerospace)

TL;DR

Customer Operations Engineering Lead (Aerospace): Leading customer-focused collection planning, schedule deconfliction, and data delivery processes within the Satellite Operations Team with an accent on scalability and cross-functional coordination. Focus on building standard operating procedures, managing complex customer relationships in the aerospace/defense sector, and ensuring mission-critical data delivery.

Location: Must be based in San Jose, CA

Salary: $169,000–$197,000

Company

hirify.global is an end-to-end space systems provider designing and operating LEO satellite constellations to deliver mission-critical Earth Intelligence data.

What you will do

• Lead customer-focused collection planning, schedule deconfliction, and reporting activities.
• Ensure timely data collection and delivery across missions according to contractual obligations.
• Coordinate with internal stakeholders and customers to prioritize collection activities.
• Develop scalable processes for collection planning, performance monitoring, and reporting.
• Perform capacity planning and develop onboarding/training programs for the team.
• Address customer inquiries accurately and within required response times.

Requirements

• Must be a U.S. person or eligible to access export-controlled information (ITAR/EAR).
• 7+ years of experience in a customer-facing technical role (e.g., TAM, Solutions Architecture).
• Proven experience leading, hiring, and mentoring teams.
• Demonstrated ability to create scalable processes in high-growth environments.
• Experience managing relationships with sophisticated customers in aerospace, defense, or government.
• Excellent communication skills with the ability to explain complex technical concepts.

Nice to have

• Experience with satellite mission planning, command and control systems, and telemetry analysis.
• Experience with on-orbit satellite payload operations and data processing.
• Understanding of ITAR/EAR regulations.

Culture & Benefits

• Equity compensation for all full-time employees.
• Comprehensive benefits including medical, dental, and vision insurance.
• 401k retirement plan, short & long-term disability, and life insurance.
• Three weeks paid vacation, 12 paid holidays, and unlimited sick time.
• Paid parental leave.