Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Providing telephone and ticket-based support to Affiliates and Merchants for a range of payment products with an accent on customer onboarding and technical troubleshooting. Focus on training customers on reporting tools, maintaining internal documentation, and ensuring compliant customer solutions.

Location: Attendance within the Cape Town office is required (US working hours)

Salary: R280,000 - R315,000 ZAR

Company

hirify.global is a payment platform that enables partners with flexible payment choice for SMBs, entrepreneurs, and fintech start-ups.

What you will do

• Provide telephone-based support to Affiliates and Merchants across hirify.global products.
• Onboard new and existing customers and train them on onboarding and reporting tools.
• Update and create content for the external knowledge garden and internal documentation.
• Collaborate with acquirers and internal teams to ensure customer solutions remain compliant.
• Contribute to internal projects aimed at improving customer experience and training programs.

Requirements

• Must be based in Cape Town for office attendance.
• Proven experience in the payments and/or FinTech industry.
• Strong all-round IT knowledge and problem-solving ability.
• Excellent written and verbal communication skills.
• Ability to handle complex data sets and prioritize workload effectively.

Nice to have

• Experience using a customer ticketing system.
• Previous experience in an IT Helpdesk or Support role.

Culture & Benefits

• Annual bonus scheme based on company and individual performance.
• Medical Aid and Gap Cover.
• Allocated company training budget for professional development.
• Focus on wellbeing including mental health first aiders and weekly yoga sessions.
• Family-friendly policies with enhanced Maternity and Paternity Pay.
• Generous annual leave with increases based on years of service.