Customer Service Agent (Dutch)

TL;DR

Customer Service Agent (Dutch): Providing high-quality support and resolving customer inquiries for global clients with an accent on clear communication and service excellence. Focus on maintaining accurate records, achieving personal performance targets, and enhancing customer loyalty through professional service delivery.

Location: Must be based in Cape Town, South Africa

Компания

hirify.global Global Services is a leading business process management organization that operates over 400 end-to-end processes for global enterprises.

Что делать

• Provide reliable and trustworthy customer service to resolve inquiries effectively.
• Identify and understand customer needs to ensure high-quality service delivery.
• Follow established guidelines to investigate and process high-volume customer requests.
• Escalate complex queries or complaints to appropriate channels for timely resolution.
• Promote and cross-sell client products to enhance customer experience.
• Maintain and secure customer records within information systems.

Требования

• Dutch: C1 proficiency required
• English: B2 proficiency required
• Minimum Grade 12 qualification.
• 6–12 months of experience in customer service and call center environments.
• Proficiency in MS Word, email, and strong typing skills.
• Must be located in or able to work from Cape Town, South Africa.

Культура и преимущества

• Opportunity to work with a leading global business process management firm.
• Focus on professional development and achieving personal performance targets.
• Collaborative team environment with a focus on quality and results.