Customer Success Analyst (Healthtech)

TL;DR

Customer Success Analyst (Healthtech): Managing and optimizing reporting capabilities for pharmacy prior authorizations within the Enterprise Health Platform with an accent on data accuracy and customer requirement translation. Focus on building SQL-based analytics, resolving critical reporting issues, and ensuring seamless processing of claims transactions.

Location: New York, New York, United States

Salary: $80,800 - $101,000 USD

Company

Enterprise health technology company providing a comprehensive suite of pharmacy and health benefit management solutions through its proprietary Enterprise Health Platform.

What you will do

• Provide subject matter expertise on reporting capabilities related to prior authorizations.
• Translate customer reporting requirements into technical specifications.
• Develop analytics and reports to support the prior authorization team.
• Resolve critical reporting issues and communicate solutions clearly to stakeholders.
• Perform testing on new platform functionality to ensure accurate claims processing.
• Conduct virtual and in-person product demonstrations for clients.

Requirements

• Location: Must be based in New York, NY
• 2+ years of proven experience in data analytics and reporting.
• 2+ years of professional experience with SQL.
• Bachelor’s degree in Computer Science, Actuarial Science, Statistics, Economics, or equivalent experience.
• Proficiency in Microsoft Excel.
• Ability to travel 5-10%.

Nice to have

• Experience with ETL or ELT processes.
• Background in PBM, pharmacy, or health plan domains.
• Experience working with JSON or other data-exchange formats.
• Programming experience in Python or R.
• Experience presenting analysis to management or external clients.

Culture & Benefits

• Opportunity to work on an industry-leading Enterprise Health Platform.
• Collaborative environment working with cross-functional internal teams.
• Commitment to diversity, equity, and inclusion in the workplace.
• Exposure to high-impact healthtech infrastructure projects.