Director, Community Health Worker Workforce (Healthcare)

TL;DR

Director, Community Health Worker Workforce (Healthcare): Overseeing workforce planning, capacity modeling, and deployment for community health workers to ensure scalable and consistent care delivery with an accent on operational efficiency. Focus on optimizing staffing levels, developing training infrastructure, and aligning workforce capacity with operational demand.

Location: Must be authorized to work in the United States. Remote work is available from anywhere in the U.S.

Salary: $160,000 - $165,000

Company

A tech-enabled, community-oriented primary care organization providing culturally competent care to underserved populations via a durable care platform.

What you will do

• Develop and maintain CHW capacity models, including panel sizes, time per visit, and workload assumptions.
• Manage workforce allocation and deployment based on geographic demand and coverage needs.
• Define hiring targets and partner with Talent Acquisition to ensure the workforce scales with growth.
• Own onboarding and ongoing training programs in collaboration with L&D to ensure consistent workflow execution.
• Monitor training effectiveness and identify capability gaps across the CHW workforce.
• Enforce capacity rules and proactively identify and mitigate operational risks.

Requirements

• 7–10+ years of experience in workforce management, operations, or care delivery.
• Demonstrated experience building capacity or staffing models in a service-based organization.
• Experience managing distributed, field-based, or frontline teams.
• Strong analytical skills in forecasting, workload modeling, and resource allocation.
• Must be authorized to work in the United States.

Nice to have

• Experience working with Community Health Workers or community-based care models.
• Familiarity with Medicaid populations and care coordination programs.
• Experience in multi-state or geographically distributed organizations.

Culture & Benefits

• Equity compensation package.
• Comprehensive medical, dental, and vision insurance.
• 401k plan.
• Flexible PTO policy.
• $1,000 home office stipend and provided equipment.
• Opportunities for rapid career progression and personal growth.