Agent Success Manager (AI)

TL;DR

Agent Success Manager (AI): Managing end-to-end AI voice agent deployments for large mortgage lenders with an accent on strategic C-suite partnership and production-grade system translation. Focus on driving customer adoption, solving real-world AI implementation challenges, and shaping the product roadmap based on enterprise feedback.

Location: On-site in San Francisco. Relocation support is available.

Salary: $140,000 – $180,000 + Equity

Company

hirify.global is building an AI operating system for consumer lending, helping major mortgage lenders scale contact centers and compliance using AI-driven voice agents.

What you will do

• Own end-to-end deployments, from scoping requirements and customizing agents to full production adoption.
• Partner with C-suite executives at major banks to shape AI roadmaps and lead steering forums.
• Translate complex customer requirements into production-grade AI systems in collaboration with engineering.
• Monitor account health via telemetry to proactively execute retention and expansion plays.
• Provide data-backed product feedback to translate customer friction into roadmap improvements.
• Define the playbooks and operating standards to scale the Agent Success function.

Requirements

• Background as an Engagement Manager, Senior Consultant, or Technical Product Manager.
• Experience leading complex, high-stakes enterprise transformation programs or multi-stakeholder deployments.
• Proven ability to thrive in high-ambiguity, fast-paced startup environments.
• Must be based in or able to relocate to San Francisco.

Nice to have

• Familiarity with Agentic AI tool deployments in large organizations.
• Working knowledge of Customer Support processes and best practices.
• Bachelor's degree in Science, Technology, Engineering, Math, or similar fields.

Culture & Benefits

• High ownership role with direct influence on product direction and company culture.
• Competitive salary and meaningful early-stage equity.
• Relocation support provided.
• Opportunity to work with founders and engineers from top-tier companies like NVIDIA, Apple, and Google.