Account Support Coordinator

TL;DR

Account Support Coordinator (Customer Support): Managing client relationships and coordinating technician schedules to ensure high-quality service delivery with an accent on administrative efficiency and problem-solving. Focus on streamlining client interactions, managing maintenance contracts, and optimizing service scheduling.

Location: Brisbane (Must be available to work 9:30am to 6:30pm Brisbane Time)

Company

hirify.global is a professional outsourcing and business process management company.

What you will do

• Cultivate and maintain productive client relationships and collaborate with technicians for superior outcomes.
• Effectively manage daily schedules for technicians and coordinate support staff.
• Handle client servicing requests, emergency breakdowns, and scheduled maintenance across various communication channels.
• Administer maintenance contracts, including quoting and invoicing for specialized jobs.
• Organize preventative servicing and maintenance schedules.
• Process inbound calls and emails promptly, coordinating with subcontractors as needed.

Requirements

• Strong record in customer service or service account management.
• Impeccable English communication skills, both verbal and written.
• Proficiency in Microsoft Office applications.
• Experience with Zoho or similar CRM and Customer Support platforms.
• Ability to remain composed under pressure and adapt to a fast-paced environment.
• Strong problem-solving, organizational, and time management skills.

Culture & Benefits

• Full-time employment with a stable Monday to Friday work schedule.
• Balanced workday with a 1-hour unpaid break.