Operations Specialist (Crm)

TL;DR

Operations Specialist (CRM): Developing and implementing solutions to enhance the quality and efficiency of CRM operations with an accent on maintaining training materials and resources. Focus on ensuring the team is equipped with the knowledge and tools needed to deliver outstanding customer experiences.

Location: Australia, Malta, Poland, United Kingdom

Company

hirify.global is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

What you will do

• Execute optimisations of CRM tools and platforms in line with the wider Customer Engagement strategy.
• Provide support with escalations from the customer facing teams.
• Build and maintain the CRM team Knowledge Base, ensuring process and compliance related documentation remain up to date.
• Thoroughly digest and assess all product changes, releases, and compliance/business model language changes, in order to make the necessary adaptations to related processes.
• Collaborate with the CRM staff and Operations Manager – Customer Engagement to identify their needs and customer experience gaps and seek to solve them from an operational perspective.

Requirements

• Minimum of 3 years of experience in an operations role supporting an online customer service organisation.
• Expert knowledge of marketing technologies, tools and CRM Platforms.
• 2+ years demonstrated success in handling operational needs at large-scale customer service operations.
• Demonstrated experience in mentorship, coaching or/and development.
• Braze proficiency.
• Salesforce or comparable CRM experience.

Culture & Benefits

• Diverse and inclusive group of individuals.
• Committed to creating an environment where everyone feels welcome, inspired, and supported.
• Flexibility to strike a healthy balance between your personal life and career.
• Opportunities for learning and career advancement.
• Competitive compensation, perks and benefits.
• Mix of in-person and online events, to social gatherings and much more.