Reception & Appointment Specialist (Healthcare)

TL;DR

Reception & Appointment Specialist (Healthcare): Managing inbound enquiries and converting them into booked appointments for a specialized vein treatment clinic with an accent on professional phone communication and conversion. Focus on guiding anxious patients through the booking process and maintaining accurate schedules in a healthcare environment.

Location: Remote (Must align with Melbourne, Australia Time: Monday-Friday, 9:00 AM - 6:00 PM AET)

Company

hirify.global is providing staffing for a specialized healthcare clinic focusing on minimally invasive non-surgical treatments for vein conditions.

What you will do

• Handle inbound calls professionally and convert enquiries into booked appointments.
• Conduct value-based conversations to guide clients toward bookings while maintaining empathy and professionalism.
• Manage appointment scheduling and client data capture using online booking systems.
• Provide warm and reassuring customer experiences via phone and email.
• Maintain accurate records of calls and enquiries in the CRM or practice management system.
• Send confirmations and follow-ups to ensure high appointment attendance rates.

Requirements

• Fluent English speaker with a clear, professional phone manner.
• Proven ability to convert inbound enquiries into booked appointments.
• Strong written communication skills with close attention to detail.
• Experience using online booking systems or practice management software.
• Ability to work 9:00 AM - 6:00 PM Melbourne, Australia Time (AET).
• Must have your own computer and reliable internet connection.

Nice to have

• Experience in healthcare, clinics, or appointment-based businesses.
• Background in sales, appointment setting, or customer service roles.
• Familiarity with CRM systems and scheduling tools.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Stable full-time schedule (40 hours per week).