Director, It

TL;DR

Director, IT: Leading and scaling Figma's IT organization, including IT Operations, IT Engineering, and AI Enablement, with an accent on ensuring infrastructure scalability, reliability, and security. Focus on defining and implementing an AI-enabled IT strategy to drive intelligent operations across the company.

Location: This is a full time role that can be held from one of our US hubs or remotely in the United States.

Salary: $258,000 - $348,000 USD

Company

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

What you will do

• Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy.
• Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments.
• Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business.
• Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance.
• Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth.

Requirements

• 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions.
• Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company.
• Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks.
• Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context.

Nice to have

• Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce.
• Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls.
• Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale.

Culture & Benefits

• Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision.
• Retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days.
• A learning & development stipend, a work from home stipend, and cell phone reimbursement.