Senior Business Travel Consultant (GDS)

TL;DR

Senior Business Travel Consultant (GDS): Providing first-class service to B2B customers, managing travel bookings, amendments, and cancellations efficiently with an accent on customer satisfaction and maintaining relationships. Focus on arranging travel (domestic and international) for strategic customers and mentoring junior team members.

Location: Hybrid, office-based in Chicago headquarters 3 weekdays per week. During the training and the first 3 months in the job, while ramping, you'll be encouraged to work IRL 5 days per week.

Salary: $58,000 – $68,000

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Provide first-class service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for strategic customers, including flights, car rentals, and hotels.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.

Requirements

• Expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing tickets autonomously
• Proficient in air fares and ticketing.
• Great communication skills, fluency in English, both written and spoken is essential.
• Familiar with North American business culture and customer expectations.
• Previous experience as a Business Travel Consultant.

Culture & Benefits

• Competitive compensation and equity ownership in hirify.global.
• Generous allocation of 20 vacation days and 12 public holidays.
• Flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• 401(k) plan with company matching contributions.
• Relocation support to one of hirify.global's hubs for certain roles.