Partner Success Manager

TL;DR

Partner Success Manager: Managing relationships with city and agency partners to drive service growth and operational success with an accent on data-driven recommendations and contract renewals. Focus on building long-term partnerships, negotiating complex expansions, and advocating for product improvements that enhance public transit impact.

Location: San Francisco or Los Angeles

Salary: $85,000 - $110,000

Company

hirify.global is a global transportation technology provider building the digital backbone for modern, data-driven public transit networks.

What you will do

• Serve as the primary point of contact for executive city and agency leadership.
• Translate operational realities and community needs into service improvements and revenue opportunities.
• Analyze service performance data to provide actionable recommendations for growth and efficiency.
• Negotiate complex, multi-year contract renewals and service expansions.
• Advocate internally for partner needs and champion new product capabilities.
• Build and maintain deep, long-term relationships with key stakeholders.

Requirements

• 4+ years of experience in a client-facing role such as consulting or customer success.
• Strong quantitative skills with the ability to derive insights from complex data sets.
• Proven experience in relationship building within high-stakes or politically sensitive environments.
• Entrepreneurial mindset with the ability to thrive in fast-paced, evolving settings.
• Excellent communication skills and a collaborative approach to team success.

Culture & Benefits

• Comprehensive benefits package including free medical plans.
• 401K matching program.
• Opportunity to work on impactful projects in the public mobility sector.
• Collaborative and mission-driven team environment.