Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Guiding new customers from post-sale through go-live with an accent on technical integration setups, project planning, and product training. Focus on managing multiple concurrent implementation projects, ensuring seamless customer onboarding, and maintaining clear communication across internal departments and external partners.

Location: Must be based in the USA

Salary: $66,420–$88,561

Company

A healthcare technology company delivering eligibility, coverage, and prescribing tools to improve patient medication access.

What you will do

• Manage the end-to-end implementation and setup process for newly signed clients.
• Collaborate with development teams to configure technical integrations.
• Create comprehensive training materials and documentation for end users.
• Report on project progress, ensuring all milestones are met or exceeded.
• Serve as the primary point of contact for clients during the launch phase.
• Track interactions and delivery obligations using Salesforce.

Requirements

• Location: Must be based in the USA
• Minimum of three years of experience in a customer-facing role.
• Strong project management and problem-solving skills.
• Proficiency with Microsoft Office Suite and experience with Salesforce.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently as a proactive team member in a remote environment.

Culture & Benefits

• Fully remote work environment with flexible scheduling.
• Comprehensive health insurance (medical, dental, vision) with company-funded FSA & HSA.
• 401(k) plan with company match.
• Generous leave policy including flexible time off, paid sick leave, and parental leave.
• Annual company offsite and workspace reimbursement budget.