Support Analyst (Govtech)

TL;DR

Support Analyst (Govtech): Providing technical assistance and project coordination for municipal software users with an accent on resolving software issues and maintaining system continuity. Focus on diagnosing software bugs, training customers on applications, and serving as a technical liaison.

Location: Remote (Must be based in the United States)

Company

hirify.global provides specialized software solutions for local government entities.

What you will do

• Provide technical phone support to municipal software users to ensure service continuity.
• Diagnose software issues and bugs, collaborating with the technical team for timely resolution.
• Learn and implement various software applications and provide training to customers.
• Identify and communicate potential revenue streams and opportunities.
• Deliver regular status reports and progress updates to the Manager of Support Services.

Requirements

• 2+ years of experience in a technical environment and/or customer service fields.
• Excellent interpersonal, written, and oral communication skills.
• Ability to manage multiple priorities and adapt to change in a fast-paced environment.
• Strong work ethic and ability to work both independently and as a team player.
• Proficiency in computer usage and strong typing skills.

Nice to have

• Previous experience working in a municipal government setting.
• Prior experience with TRIO Software.

Culture & Benefits

• Remote work flexibility.
• Commitment to equal opportunity employment (EEO/AA/Disability/Vets).
• Professional environment focused on customer success and technical adaptability.