Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the delivery life-cycle for Enterprise clients to ensure best-in-class service and program completion with an accent on relationship building, revenue management, and data-driven insights. Focus on optimizing client reporting, driving account growth in collaboration with sales, and bridging the gap between customer needs and product development.

Location: Hybrid in London, United Kingdom (3 days a week in office)

Company

hirify.global is a coaching platform dedicated to making professional coaching accessible to everyone to help them be happier and more productive.

What you will do

• Proactively manage a portfolio of Enterprise clients throughout the full delivery lifecycle, from post-sale to program completion.
• Act as the primary point of contact for program sponsors and build strong relationships with key client stakeholders.
• Collaborate with Sales to implement account growth strategies and revenue activation plans.
• Generate data insights and monthly reports to track client progress against objectives and share successes.
• Partner with internal teams, including Product, Finance, and Tech, to align services with customer needs.
• Maintain data hygiene in project management tools and coordinate billing instructions for finance.

Requirements

• 3+ years of experience in Customer Success or a related corporate role.
• Proven experience as a project manager within a customer success function.
• Ability to thrive in a fast-paced startup environment and operate with ambiguity.
• Strong critical thinking, problem-solving, and communication skills.
• Proficiency in MS Office Suite.
• Location: Must be based in London to support a hybrid work model (3 days/week in office).

Culture & Benefits

• Access to a world-class personal coach for professional and personal growth.
• Complimentary coaching sessions for friends and family.
• Dedicated Charity Days to support causes close to your heart.
• Learning budget to fuel professional curiosity and growth.
• Weekly Wellbeing Hour dedicated to reflection and reset.
• Regional benefits tailored to your location and lifestyle.