Content Operations Coordinator (Edtech)

TL;DR

Content Operations Coordinator (Edtech): Managing high-volume content delivery workflows from intake to production with an accent on governance, documentation, and compliance. Focus on executing AI-assisted production, SME contract administration, and ensuring audit readiness across professional education brands.

Location: Remote (United States)

Company

A pioneer in online professional education serving over 1 million customers annually across a family of leading education platforms.

What you will do

• Manage SME contracts and Statements of Work (SOWs), reconciling milestones, deliverables, and payment terms.
• Execute AI-supported production workflows (drafting, copyediting, item generation) using established SOPs and quality checks.
• Partner with editorial teams to ensure content aligns with brand voice, instructional intent, and quality standards.
• Own deliverable intake and maintain regulatory documentation to ensure audit readiness and version control.
• Verify licensing and manage copyright permissions for SME-provided materials.
• Maintain the SME talent database and coordinate scheduling for webinars, podcasts, and onboarding.

Requirements

• 2+ years of experience in content operations, publishing coordination, or project/program support.
• Strong organizational skills and high attention to detail in documentation.
• Proficiency with project management tools (e.g., Monday.com), spreadsheets, and shared documentation platforms.
• Familiarity with LMS or content management systems.
• Must be based in the United States.

Nice to have

• Experience in accredited continuing education environments (CME, CNE, CPE).
• Familiarity with accreditation standards such as ACCME, ANCC, or ACPE.
• Exposure to AI-assisted content development with human-in-the-loop review.

Culture & Benefits

• Values-driven environment focused on Love, Joy, Boldness, Teamwork, and Curiosity.
• Remote work flexibility.
• Inclusive workplace committed to combating bias and promoting diversity.
• Opportunity to work with a mission-aligned team of over 1,500 professionals.